Frequently Asked Questions
Course Fees & Payment
Is VAT added to the course fee?
No, all our courses are VAT exempt.
How can I pay for my course?
Once you enrol you have up to 30 days to pay course fees, or before the course start date. Or if you prefer, payment can be made by card at the time you enrol. You can pay online or by phone 0191 2763261. We accept payment by online banking/credit or debit card/or BACS. For online banking/BACS use our bank account details printed on your Course Invoice (REMEMBER to quote your Invoice number)
Can I pay in instalments?
You can pay in instalments as long as the course is paid in full before the course start date - please phone our office 0191 2763261 if you wish to set up an instalment plan.
Are there any additional costs to the course fee?
There are no additional costs unless you choose to pay by Debit or Credit card, a 1.40% fee will be charged, this is the fee charged by our Merchants.
How does the course work?
Fundraising Skills courses are delivered in an online classroom. When your course begins you'll login to the course web-site and join an online classroom with other students and a dedicated tutor. You will chat with your tutor on a private board and with class members on discussion boards, you will share experiences and go onto develop funding applications to be reviewed by your tutor. The Modules of the course are displayed on screen, as you click on each module the materials become available for you to download.
Is there a minimum or maximum number of students in each class?
Yes, we register a minimum of 5 and maximum of 20 people on each course. Unlike some forms of distance learning, where you receive a text book and study alone, we guarantee you will 'meet' other like minded people in the online class.
How do I communicate with my tutor?
Our tutors are available online every day. You communicate with each other using a Private Discussion area, not by email or phone. Our fundraising tutors encourage you to ask questions and topics you would like addressed. Tutor support and tutor feedback are highly valued by past students.
Why do you have a start and finish date when it's an online course?
Fundraising Skills approach is to offer active online learning, this means learning takes place in a class. We use discussion forums to share and discuss ideas. We also employ experienced tutors to guide you through the course and assess your work. In order to manage this effectively we set start and finish dates.
Do you have to be on at certain times during the day?
No, we keep the courses as flexible as possible for the student. This flexibility allows you to study at a time that suits you. You can pursue the coursework whenever it is convenient for you: evening, lunch-time, weekends.
If everyone is online at different times how do we communicate?
Communication is done via discussion boards, there is a main discussion board where you're able to post your messages at any time and see other students' comments and a Private Discussion area for you and your tutor.
How do I receive course materials?
You will be sent a study pack - a CD-ROM containing all the course materials, this will be yours to refer to once the course ends. You do NOT need to use the CDROM during the course as all materials are downloaded from the online classroom.
Is there an exam?
No, you will be required to produce an Assignment/s and Learner Diary (Blog), these will be based on the material that you've been working on.
I'm busy a couple of days during the course, does this matter?
As long as you feel confident in catching up, this is not a problem.
Do I have to attend a venue at any point?
No, all our courses are 100% online.
Do I get anything to confirm I have passed?
Yes, all courses lead to a Certificate issued by NCFE and are benchmarked at Level 3, using Ofquals Qualification and Credit Framework.
Do I have to be an experienced fundraiser to do your courses?
No. We teach a lot of people who wish to enter the charity sector and start their fundraising career. You don't need to belong to a charity to study with us as we provide set scenarios for anyone who is not yet working in a fundraising position.
I live outside the UK, am I still able to enrol on your courses?
Yes, we welcome students from all over the world as skills taught on funding research, preparation and planning of applications and funding strategy teach universal good practice.
I need to cancel my course / I can't continue.
Please refer to our Terms and Conditions should you wish to cancel or defer. Alternatively, contact our office 01912763261.
I use a MAC is all the material compatible?
Yes, we do advise users of MAC to install and use Google Chrome.
What happens if I can't log on to the site?
Use your CD-ROM and call our office 0191 2763261 to assist you with login or email email@example.com.
What equipment do I need?
A PC or laptop with internet connection.