Frequently Asked Questions
How does the online course work?Fundraising Skills courses are delivered in an online classroom during fixed dates, but with flexible times. You'll join an online classroom with other fundraisers and an experienced tutor. You can chat with your tutor and class members on discussion boards and you'll participate in practical exercises and fundraising research as a class.
Do I get anything to confirm I have passed?
All courses lead to a recognised NCFE Certificate and are benchmarked at Level 3, using Ofquals Qualification and Credit Framework.
Why do you have a start and finish date when it's an online course?
Fundraising Skills approach means learning takes place in an online class, with other people. It is not distance learning, which is often completed alone. Although we have set start and end dates, you get to choose what time of day to study. We employ experienced tutors to guide you through the course and assess your work. In order to manage this effectively we set start and finish dates.
Do you have to be on at certain times during the day?
No, we keep the courses as flexible as possible. This flexibility allows you to study at a time that suits you. You can participate whenever it is convenient for you: evening, lunch-time, weekends.
If everyone is online at different times how do we communicate?
Communication is done via discussion boards and live chat, you're able to post messages at any time and see other students' comments.
How do I receive course materials?
Course materials are displayed on screen. All materials can be downloaded as PDF's and video from the course website. You will be sent a permanent link to materials for your future use.
Is there a minimum or maximum number of students in each class?
Yes, we register a minimum of 4 and maximum of 15 people on each course. Unlike some forms of distance learning, where you receive a text book and study alone, we guarantee you will ‘meet’ other like minded people in the online class.
How do I communicate with my tutor?
Our tutors are available online every day. You communicate with each other using a Private Discussion area. We encourage you to ask questions you would like addressed. Our tutor support and tutor feedback are valued highly by past students.
Is there an exam?
No, you will be required to produce an Assignment/s and Diary (Blog) based on the material that you've been working on.
I'm busy a couple of days during the course, does this matter?
No, you can study at a time it suits your schedule.
Do I have to attend a venue at any point?
No, all our courses are 100% online.
Do I have to be an experienced fundraiser to do your courses?
No. We teach a lot of people who wish to enter the charity sector and start their fundraising career. You don't need to belong to a charity to study with us as we provide set scenarios for anyone who is not yet working in a fundraising position.
I live outside the UK, am I still able to enrol on your courses?
Yes, we welcome students from all over the world as skills taught on funding research, preparation and planning of applications and funding strategy teach universal good practice.
I need to cancel my course / I can't continue.
Please refer to our Terms and Conditions should you wish to cancel or defer. Alternatively, contact our office 0191 276 4955.
Course Fees & Payment
Is VAT added to the course fee?
No, all our courses are VAT exempt.
How can I pay for my course?
You can request an invoice with 30 days to pay course fees, though payment must be made before the course start date. If you prefer, payment can be made by card at the time you enrol. We accept payment by BACS /credit or debit card/paypal/cheque.
Can I pay in instalments?
You can pay in instalments as long as the course is paid in full before the course start date - please phone our office 0191 276 4955 if you wish to set up an instalment plan.
Are there any additional costs to the course fee?
There are no additional costs unless you choose to pay by Debit or Credit card, a 1.40% fee will be charged, this is the fee charged by our Merchants.
What equipment do I need?
A PC or laptop with internet connection.
I use a MAC is all the material compatible?
Yes, we do advise users of MAC to install and use Google Chrome.
What happens if I can't log on to the site?
Email or call our office 0191 276 4955 to assist you with login or email firstname.lastname@example.org